Privacy Policy
Effective Date: July 17th, 2026.
HighFive IQ (“HighFive IQ,” “we,” “our,” or “us”) is a registered Doing Business As (DBA) of Supremium Ads Inc., a California corporation.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, request a demo, create an account, communicate with us, or use the HighFive IQ platform.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Full name
Business name
Email address
Phone number
Business address
Business website
Google Business Profile URL
Business industry
Account login credentials
Billing contact information
Communications with our support team
Information submitted through forms
Information provided during onboarding
Information shared during support or onboarding meetings conducted through Zoom, Google Meet, or similar platforms
Any other information you voluntarily provide
Businesses using HighFive IQ may also collect customer feedback and survey responses through the platform. HighFive IQ processes this information solely for the purpose of providing the services requested by our customers.
Information We May Collect Automatically
When you visit our website or use our platform, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website
Usage statistics
Session information
Cookies and similar technologies
This information helps us improve our platform, maintain security, diagnose technical issues, and enhance the overall user experience.
How We Use Your Information
We may use your information to:
Create and manage your account
Provide access to the HighFive IQ platform
Schedule and conduct onboarding sessions
Provide customer support and technical assistance
Respond to inquiries and demo requests
Improve our products and services
Analyze website and platform usage
Personalize your user experience
Send account-related communications
Verify account ownership
Detect and prevent fraud or unauthorized activity
Protect the security and integrity of our systems
Comply with legal obligations
Customer Feedback and Reviews
HighFive IQ provides software that enables businesses to collect customer feedback and facilitate review requests.
HighFive IQ does not create, edit, alter, purchase, fabricate, manipulate, or guarantee customer reviews.
Use of the HighFive IQ platform does not guarantee:
Any specific review rating
Any number of reviews
Any number of 5-star reviews
The absence of 1-star, 2-star, 3-star, or 4-star reviews
Improvements in customer satisfaction
Improvements in online reputation
Higher rankings on Google Business Profile
Higher search engine rankings
Increased visibility on Google, Yelp, Facebook, or any other third-party platform
Increased leads, customers, sales, or revenue
Customers remain free to leave reviews directly on any third-party review platform at their own discretion, regardless of whether they interact with the HighFive IQ platform.
Businesses using HighFive IQ are solely responsible for complying with all applicable laws and the terms, policies, and guidelines of any third-party review platform they choose to use.
Customer Survey Data
Customer feedback and survey responses collected through the HighFive IQ platform remain under the control of the business using our services.
HighFive IQ processes customer survey data solely for the purpose of providing the functionality of the platform and does not use customer survey responses for advertising, marketing, or any purpose unrelated to providing our services, except as required by law.
Third-Party Services
To operate our platform, we may use trusted third-party providers, including but not limited to:
Cloud hosting providers
Payment processors
Email delivery services
Customer support platforms
Analytics providers
Website security providers
CRM platforms
Video conferencing services such as Zoom and Google Meet
Other technology providers necessary to provide our services
These providers receive only the information reasonably necessary to perform services on our behalf and are contractually obligated to protect your information where required by law.
Third-Party Review Platforms
HighFive IQ may integrate with or reference third-party review platforms including, but not limited to:
Google Business Profile
Google Maps
Yelp
Facebook
Trustpilot
Better Business Bureau (BBB)
Other review platforms selected by our customers
HighFive IQ is not affiliated with, endorsed by, sponsored by, or approved by these companies unless expressly stated.
The publication, moderation, ranking, display, filtering, visibility, or removal of reviews is controlled solely by the applicable third-party platform. HighFive IQ has no control over these decisions.
Cookies and Analytics
We use cookies and similar technologies to:
Keep users signed in
Remember preferences
Improve website functionality
Analyze website traffic
Monitor platform performance
Enhance security
We may also use analytics services, such as Google Analytics or similar providers, to better understand how visitors use our website and improve our services.
You may disable cookies through your browser settings; however, certain features of our website or platform may not function properly.
Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
Trusted service providers that help operate our business
Payment processors
Cloud hosting providers
Analytics providers
Customer support providers
Legal authorities when required by law
Professional advisors when necessary
A successor entity in connection with a merger, acquisition, restructuring, or sale of assets
We require our service providers to use your information only for the purposes of providing services on our behalf.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing electronic data is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain customer accounts
Fulfill legal obligations
Resolve disputes
Enforce our agreements
Improve our platform
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to certain processing
Request a copy of your personal information where applicable
Withdraw consent where consent is the legal basis for processing
To exercise your rights, please contact us using the information below.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
Know what personal information we collect, use, disclose, and retain.
Request access to your personal information.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request information about the categories of personal information we collect and disclose.
Not be discriminated against for exercising your privacy rights.
To submit a privacy request, please contact us at info@supremiumads.com. We may verify your identity before processing your request.
Sale or Sharing of Personal Information
HighFive IQ does not sell, rent, or share personal information with third parties for monetary compensation or for cross-context behavioral advertising as those terms are defined under applicable California law.
We may disclose personal information to service providers solely for the purpose of operating our business and providing our services.
Business Transfers
If HighFive IQ or Supremium Ads Inc. is involved in a merger, acquisition, financing, corporate restructuring, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
Children’s Privacy
Our services are intended for business use and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take reasonable steps to delete it.
International Users
If you access our services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will revise the Effective Date at the top of this page.
Your continued use of the HighFive IQ website or services after changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
HighFive IQ
A DBA of Supremium Ads Inc.
Email: info@supremiumads.com