BOOK A DEMO

Terms and Conditions

Terms & Conditions

Effective Date: July 17th, 2026.

These Terms & Conditions (“Terms”) govern your access to and use of the HighFive IQ website, software, services, and platform (collectively, the “Services”).

HighFive IQ is a registered Doing Business As (DBA) of Supremium Ads Inc., a California corporation.

By accessing, purchasing, subscribing to, or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into this agreement.

If you are using HighFive IQ on behalf of a business or organization, you represent that you have authority to bind that business to these Terms.

2. Services

HighFive IQ provides software that enables businesses to collect customer feedback, create customized customer surveys, facilitate customer review requests, and manage customer experience workflows.

HighFive IQ is a software platform only.

We do not provide legal advice, marketing guarantees, reputation guarantees, search engine optimization services, or review moderation services.

3. No Guarantees

You understand and agree that HighFive IQ makes no guarantees, representations, or warranties regarding the results obtained through use of the Services.

Specifically, HighFive IQ does not guarantee:

  • Any number of reviews

  • Any specific review rating

  • Any number of 5-star reviews

  • The absence of 1-star, 2-star, 3-star, or 4-star reviews

  • Improved customer satisfaction

  • Improved online reputation

  • Improved Google Business Profile rankings

  • Improved Google Search rankings

  • Increased search visibility

  • Increased business visibility

  • Increased leads

  • Increased revenue

  • Increased sales

  • Increased customer retention

  • Any specific return on investment

Customer feedback and reviews are generated solely by your customers.

Customers remain free to leave reviews directly on any third-party review platform regardless of whether they interact with the HighFive IQ platform.

4. Third-Party Review Platforms

HighFive IQ may integrate with or reference third-party platforms, including Google Business Profile, Google Maps, Yelp, Facebook, Trustpilot, Better Business Bureau, and others.

HighFive IQ is not affiliated with, endorsed by, sponsored by, or approved by these companies unless expressly stated.

HighFive IQ has no control over:

  • Review publication

  • Review removal

  • Review moderation

  • Review rankings

  • Search rankings

  • Business rankings

  • Platform policies

  • Account suspensions

  • Review filtering

  • Review visibility

Changes made by third-party platforms are outside of our control.

5. Customer Responsibilities

You agree that you will:

  • Use HighFive IQ lawfully.

  • Comply with all applicable laws.

  • Comply with the terms of any third-party review platform.

  • Provide accurate account information.

  • Maintain the confidentiality of your login credentials.

  • Be responsible for all activity occurring under your account.

You agree not to use the Services for:

  • Fake reviews

  • Fraudulent activity

  • Spam

  • Misleading communications

  • Unlawful conduct

  • Any activity prohibited by Google, Yelp, Facebook, or other review platforms.

6. Account Registration

You are responsible for maintaining accurate account information.

You are responsible for safeguarding your password and account credentials.

Notify us immediately if you believe your account has been compromised.

7. Onboarding

Following your subscription, HighFive IQ may schedule an onboarding session conducted through Zoom, Google Meet, or another video conferencing platform selected by HighFive IQ.

The onboarding session is intended to assist with platform configuration, account setup, training, and implementation.

Customers are responsible for attending their scheduled onboarding session or contacting us to reschedule if necessary.

Failure to attend an onboarding session does not relieve you of your payment obligations.

8. Subscription Plans

Access to HighFive IQ is provided on a subscription basis.

Subscriptions automatically renew unless cancelled in accordance with these Terms.

Subscription pricing is displayed at the time of purchase and may be updated from time to time.

9. Billing and Payments

HighFive IQ is a DBA of Supremium Ads Inc.

All subscription fees, invoices, and payment processing are handled by Supremium Ads Inc.

Charges appearing on your credit card or bank statement may reference Supremium Ads Inc.

You authorize Supremium Ads Inc. to charge your selected payment method for all recurring subscription fees until your subscription is cancelled.

Failure to pay may result in suspension or termination of your account.

10. Cancellation Policy

You may cancel your subscription at any time.

Cancellation requests must be submitted in writing by emailing info@supremiumads.com.

To avoid your next billing cycle, cancellation requests must be received at least seven (7) calendar days before your next scheduled billing date.

Requests received fewer than seven (7) days before renewal may be processed for the following billing cycle.

11. Refund Policy

All subscription payments are non-refundable.

No refunds or partial refunds will be issued for:

  • Monthly subscriptions

  • Annual subscriptions

  • Unused time

  • Failure to use the Services

  • Missed onboarding sessions

  • Customer dissatisfaction with review results

  • Changes to third-party review platforms

Except where required by applicable law, all sales are final.

12. Intellectual Property

All software, source code, graphics, branding, content, logos, designs, workflows, documentation, and technology provided by HighFive IQ remain the exclusive property of Supremium Ads Inc.

No ownership rights are transferred to customers.

13. Acceptable Use

You agree not to:

  • Reverse engineer the platform.

  • Copy or reproduce the software.

  • Sell access to the platform.

  • Attempt unauthorized access.

  • Interfere with platform security.

  • Upload malicious software.

  • Use the Services for unlawful purposes.

14. Service Availability

While we strive for reliable uptime, HighFive IQ does not guarantee uninterrupted or error-free operation.

Maintenance, updates, internet outages, third-party outages, or technical issues may temporarily interrupt the Services.

15. Disclaimer of Warranties

The Services are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, HighFive IQ and Supremium Ads Inc. disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

16. Limitation of Liability

To the fullest extent permitted by law, HighFive IQ, Supremium Ads Inc., its officers, directors, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of goodwill, loss of data, or business interruption arising out of or related to your use of the Services.

In no event shall the total liability of HighFive IQ or Supremium Ads Inc. exceed the total subscription fees actually paid by you to HighFive IQ during the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, liability will be limited to the fullest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless HighFive IQ, Supremium Ads Inc., and their officers, directors, employees, contractors, affiliates, successors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Services.

  • Your violation of these Terms.

  • Your violation of applicable law.

  • Your violation of the terms or policies of any third-party review platform.

  • Content or communications you create or distribute through the platform.

18. Suspension and Termination

We may suspend or terminate your account, with or without notice, if:

  • You violate these Terms.

  • You fail to pay subscription fees.

  • Your use creates security risks.

  • We reasonably believe your use is unlawful or fraudulent.

Termination does not relieve you of any payment obligations incurred before termination.

19. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

20. Changes to the Services

We reserve the right to modify, suspend, discontinue, improve, or replace any part of the Services at any time without prior notice.

21. Changes to These Terms

We may update these Terms from time to time.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

23. Dispute Resolution

Before initiating legal action, both parties agree to make a good-faith effort to resolve any dispute by contacting the other party in writing.

If a dispute cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in San Diego County, California, and each party consents to the personal jurisdiction and venue of those courts.

If you prefer arbitration instead of court litigation, you should consult an attorney before adopting an arbitration clause, as those provisions have specific legal requirements.

24. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HighFive IQ regarding the Services and supersede all prior discussions, communications, or agreements relating to the Services.

26. Contact Information

HighFive IQ
A DBA of Supremium Ads Inc.

Email: info@supremiumads.com